Legal, Privacy & Terms

Last updated: 14 August 2026

1. Business information

This website and online store are operated by:


Legal trading name: World in a Box
Legal form: Sole proprietorship (eenmanszaak)
Registered address: Droge Wijmersweg 5, 1693HP, Wervershoof, The Netherlands.
Netherlands Chamber of Commerce number (KVK): 42126565
VAT identification number:
Email: info@worldinabox.nl
Website: https://www.worldinabox.nl

2. Applicability

These terms apply to purchases made through World in a Box. By placing an order, the customer agrees to these terms.

Any statutory consumer rights under Dutch and European law remain fully applicable. Nothing in these terms limits or excludes rights that cannot legally be limited or excluded.

3. Products and product information

World in a Box sells food and speciality products sourced from producers in different countries.

We aim to present all product descriptions, photographs, ingredients, allergens, weights, origins and other information accurately. Packaging and presentation may occasionally differ slightly from photographs without affecting the product’s essential characteristics.

Customers are responsible for reviewing product ingredients, allergen information, storage instructions and suitability before consumption. Mandatory food information is displayed on the product page or packaging where required.

4. Prices and payment

All consumer prices are displayed in euros and include applicable VAT unless clearly stated otherwise.

Delivery charges and any other additional costs are shown before the customer completes the order.

Available payment methods are displayed during checkout and may include iDEAL and supported payment cards. Payment is processed securely by the payment provider connected to our Squarespace store.

An order becomes binding after the customer completes the checkout process and receives an order confirmation, subject to product availability and successful payment.

5. Delivery

Orders are delivered to the countries and locations shown during checkout.

Estimated delivery times are displayed on the website. Unless another delivery period has been agreed, orders will be delivered within 30 days as required by law.

Customers are responsible for supplying a complete and accurate delivery address. World in a Box is responsible for the shipment until it has been delivered to the customer or a person designated by the customer.

If an order is delayed, damaged or lost during transport, please contact info@worldinabox.nl as soon as possible. Damage should preferably be supported by photographs of the parcel, packaging and product.

6. Right of withdrawal

Consumers generally have the right to withdraw from an online purchase without giving a reason within 14 calendar days. This period begins on the day after the customer, or a person designated by the customer, receives the product.

To exercise this right, the customer must clearly notify World in a Box before the 14-day period expires. The customer may use the withdrawal form at the bottom of this page, the cancellation function provided on the website, or email info@worldinabox.nl.

After notifying us, the customer has a further 14 days to return the product.

Products must be handled only as necessary to establish their nature, characteristics and proper functioning. The customer may be responsible for any reduction in value caused by handling beyond what would normally be permitted in a physical shop.

Unless World in a Box agrees otherwise, the direct cost of returning a product is paid by the customer.

Returns must be sent to:

World in a Box
Droge Wijmersweg 5, 1693 HP, Wervershoof, The Netherlands.

Customers should obtain proof of postage and package returned products securely.

7. Exceptions to withdrawal

The right of withdrawal does not apply where a statutory exception applies. This may include:

  • products made or personalised specifically for the customer;

  • products that deteriorate or expire rapidly;

  • sealed products that are unsuitable for return for health-protection or hygiene reasons after the seal has been broken; and

  • other products excluded from withdrawal under applicable law.

An exception will only be applied where legally permitted. Where a product is excluded from withdrawal, this will be stated clearly before purchase.

Opening ordinary external shipping packaging does not by itself remove the right of withdrawal.

8. Refunds

If the customer validly withdraws from the entire order, World in a Box will refund the purchase price and the standard outbound delivery charge. Additional costs resulting from the customer choosing a more expensive delivery method are not refundable.

Refunds will be issued using the original payment method within 14 days after receiving the withdrawal notice. We may withhold the refund until the returned products have been received or the customer provides evidence that they were sent back, whichever occurs first.

If only part of an order is returned, the original delivery charge is not normally refunded.

9. Incorrect, damaged or defective products

Products must comply with the order and with the reasonable expectations a customer may have of them. Statutory guarantee rights apply.

If a product arrives incorrect, damaged or defective, please contact info@worldinabox.nl within a reasonable period and include the order number and, where relevant, photographs.

Where the complaint is justified, World in a Box will provide an appropriate legal remedy, such as replacement, repair where applicable, a price reduction or a refund. Customers will not be charged return costs for a justified complaint concerning an incorrect, damaged or defective product.

10. Complaints

Complaints may be submitted to info@worldinabox.nl.

Please include your name, order number and a clear description of the issue. We aim to acknowledge complaints promptly and provide a substantive response within 14 days.

11. Liability

World in a Box is responsible for loss resulting from a failure to meet its legal or contractual obligations where required by applicable law.

World in a Box is not responsible for loss caused by incorrect information supplied by the customer, use contrary to product instructions, improper storage after delivery, or circumstances outside our reasonable control, except where liability cannot legally be excluded.

Nothing in these terms excludes liability for intent, gross negligence, death or personal injury where such exclusion is prohibited, or any mandatory consumer right.

12. Privacy statement

World in a Box processes personal data in accordance with the General Data Protection Regulation (GDPR/AVG).

Personal data we process

Depending on how customers use the website, we may process:

  • name;

  • billing and delivery address;

  • email address and telephone number;

  • order and transaction details;

  • correspondence and customer-service information;

  • IP address, browser information and website usage data;

  • payment status and limited payment information supplied by our payment processor; and

  • information voluntarily provided through forms or emails.

World in a Box does not normally receive or store complete bank-login or payment-card credentials.

Why we process personal data

Personal data may be processed to:

  • process, deliver and administer orders;

  • receive payments and issue refunds;

  • communicate about orders and answer enquiries;

  • comply with tax, accounting and other legal obligations;

  • prevent fraud and protect the security of the website;

  • improve the website and services;

  • establish, exercise or defend legal claims; and

  • send marketing communications where consent has been given or where otherwise legally permitted.

Legal grounds

Depending on the situation, processing is based on:

  • performance of a contract or steps taken before entering a contract;

  • compliance with a legal obligation;

  • a legitimate interest, such as fraud prevention, security or improving customer service; or

  • consent, for example for optional marketing or non-essential cookies.

Consent may be withdrawn at any time without affecting processing already carried out lawfully.

Service providers and recipients

We may share only the personal data necessary with organisations that help operate the store, including:

  • Squarespace, which hosts and operates the website;

  • Squarespace Payments and its payment-processing partners;

  • delivery and logistics providers, including DHL where applicable;

  • email, IT, analytics and customer-service providers;

  • accountants, professional advisers and tax authorities; and

  • public authorities where disclosure is legally required.

We do not sell customers’ personal data.

Some service providers may process data outside the European Economic Area. Where this occurs, we rely on a legally recognised transfer mechanism and appropriate safeguards as required by the GDPR.

Retention

Personal data is not retained longer than necessary for the purpose for which it was collected.

Order, invoice and transaction records may be retained for at least seven years where required by Dutch tax and accounting law. Customer-service correspondence and account information are deleted or anonymised when no longer reasonably required, unless a longer period is necessary for a legal claim or another legal obligation.

Privacy rights

Subject to applicable conditions, individuals may request:

  • access to their personal data;

  • correction of inaccurate data;

  • deletion of personal data;

  • restriction of processing;

  • transfer of their data;

  • objection to processing; and

  • withdrawal of consent.

Requests can be sent to info@worldinabox.nl. We may ask for information necessary to verify the requester’s identity.

Individuals also have the right to submit a complaint to the Dutch Data Protection Authority:

Autoriteit Persoonsgegevens
https://www.autoriteitpersoonsgegevens.nl

13. Cookies

The website uses necessary cookies to provide functions such as security, shopping-cart operation, checkout and payment processing. These cookies do not require consent where they are strictly necessary.

Optional analytics, preference, advertising or tracking cookies are used only where permitted and, when required, after the visitor has given consent through the cookie banner.

Visitors can change or withdraw their cookie choices through the website’s cookie settings. Disabling certain cookies may affect how the website functions.

14. Intellectual property

Unless stated otherwise, the text, layout, branding and original content on this website belong to World in a Box or are used with permission.

Content may not be copied, republished or commercially exploited without prior written permission, except where permitted by law.

15. Changes

World in a Box may update this page when its services, website or legal obligations change. The version applicable to an order is the version made available when that order was placed.

16. Governing law

These terms are governed by Dutch law.

Any dispute will be submitted to a competent court in accordance with applicable law. Consumers retain the protection of mandatory consumer law applicable in their country of residence.

Model withdrawal form

Complete and send this form only if you wish to withdraw from your purchase.

To: World in a Box
Email: info@worldinabox.nl
Address: Droge Wijmersweg 5, 1693 HP, Wervershoof.

I hereby notify you that I withdraw from my contract for the purchase of the following product or products:

Product(s):
Order number:
Ordered on:
Received on:
Customer’s name:
Customer’s address:
Customer’s email address:
Date:

Signature:

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